> ## Documentation Index
> Fetch the complete documentation index at: https://docs.elementary-data.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Subprocessors

Elementary engages third-party service providers to deliver Elementary Cloud. A Subprocessor is a third-party that processes Customer Data or Personal Information on Elementary's behalf, in the framework of our engagement with the customer.

Prior to engaging such sub-processors, Elementary evaluates their data protection and security measures, and ensures a data protection agreement is in place per applicable data protection laws.

This page distinguishes between two types of data:

* **Customer Data** is the data Elementary processes on the customer's behalf under our Data Processing Agreement, such as metadata, test results, and query results from the customer's connected data environment.
* **Personal Information** is identifying information about the customer's personnel, such as names and email addresses, that Elementary processes to provide and support the service.

## Subprocessors that process Customer Data

| Subprocessor                               | Purpose                                                                                 | Location                                 |
| ------------------------------------------ | --------------------------------------------------------------------------------------- | ---------------------------------------- |
| Amazon Web Services, Inc.                  | Cloud infrastructure hosting Elementary Cloud (compute, storage, databases, networking) | EU (default), US (upon customer request) |
| Amazon Bedrock (Amazon Web Services, Inc.) | AI model inference for Elementary's AI features and agents                              | Global (No data storage or retention)    |

## Infrastructure and Development Subprocessors

These are subprocessors who have access to Elementary production systems and data by virtue of the services they provide. **Customer Data is not processed** by the sub-processors listed below as part of the on-going service.

| Subprocessor                       | Purpose                                                           | Location      |
| ---------------------------------- | ----------------------------------------------------------------- | ------------- |
| Anthropic, PBC                     | AI assistants used in internal engineering and research workflows | United States |
| Cognition AI, Inc.                 | AI software engineering tooling                                   | United States |
| Datadog, Inc.                      | Application and infrastructure monitoring                         | United States |
| Functional Software, Inc. (Sentry) | Error tracking                                                    | United States |
| LangChain, Inc. (LangSmith)        | AI agent tracing and evaluation                                   | United States |
| Frontegg, Inc.                     | User authentication, SSO, and access management                   | United States |

## Platform Sub-processors

These providers process Elementary's Platform data, which may include Personal Information such as customers email addresses and names. **Customer Data is not processed** by the sub-processors listed below.

| Subprocessor                      | Purpose                                                              | Location       |
| --------------------------------- | -------------------------------------------------------------------- | -------------- |
| Twilio, Inc. (including SendGrid) | Transactional email delivery and SMS for multi-factor authentication | United States  |
| Astrodon Corporation (Loops)      | Product lifecycle and onboarding emails                              | United States  |
| PostHog, Inc.                     | Product analytics                                                    | United States  |
| Pylon Labs, Inc.                  | Customer support ticketing                                           | United States  |
| Slack (Salesforce, Inc.)          | Customer support and shared communication channels                   | United States  |
| tl;dv GmbH                        | Meeting recording and transcription                                  | European Union |
| HubSpot, Inc.                     | CRM and customer lifecycle management                                | United States  |
| Snowflake Inc.                    | Data warehouse for internal analytics and BI                         | European Union |

## Updates to this list

We update this page when we add or replace subprocessors. For questions about our subprocessors or our Data Processing Agreement, contact [legal@elementary-data.com](mailto:legal@elementary-data.com).