Incident Merging

When multiple incidents share the same root cause, merging them into a single incident reduces noise and gives your team a unified view of the issue. Elementary supports three ways to merge incidents: manually, through the AI agent, or automatically via merge rules.

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Manual merge

To merge incidents manually:

1. In the incidents list, select two or more open or acknowledged incidents using the checkboxes.
2. Click Merge in the floating action menu that appears at the bottom of the screen.
3. On the merge page, choose which incident should be the primary — this is the one that survives with all monitors combined.
4. Edit the merged incident’s title and summary if needed.
5. Click Merge Incidents to confirm.

After merging:

• The primary incident stays open and inherits all monitors from the merged incidents.
• The merged incidents are resolved with reason “Merged” and hidden from the main list.
• A “Merged” chip appears on the primary incident in the list view when it contains multiple monitors.

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Auto-merge rules

Auto-merge rules let Elementary automatically group related incidents as they are created, without manual intervention. To configure auto-merge rules, click the gear icon on the incidents page to open the settings menu.

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Freshness issues

When enabled, freshness incidents affecting the same upstream source are automatically merged into a single incident. This is useful when a source goes stale and causes freshness failures across many downstream tables — instead of creating a separate incident for each table, they are grouped together. The rule requires at least two freshness failures from the same source within a one-day window before merging them.

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AI agent-assisted merge

The Triage & Resolution Agent can investigate multiple open incidents, identify shared root causes, and propose merging them. When the agent suggests a merge:

1. A merge plan appears in the chat with the selected incidents and a proposed primary.
2. Review the plan and click Confirm to proceed.
3. You are taken to the merge page with everything pre-filled, where you can make final edits before merging.

This is particularly useful when you have many open incidents and want to quickly identify which ones are related.

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Splitting incidents (undo a merge)

If monitors were incorrectly merged, you can split them back out:

1. Open the merged incident and go to the Monitors tab.
2. Select the monitors you want to detach using the checkboxes.
3. Click Detach and confirm.

Each detached monitor becomes a new open incident. If all monitors are detached, the original incident is resolved.

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How merged incidents appear