Elementary’s Jira integration enables creating Jira issues from incidents.

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How to connect Jira

  1. Go to the Environments page on the sidebar.
  2. Select an environment and click connect on the Connect ticketing system card, and select Jira.
  3. Authorize the Elementary app for your workspace. This step may require a workspace admin approval.
  4. Select a default project for tickets
  5. Click Save to finish the setup
Elementary Jira tickets include the basic ticket fields, test information, asset information and metadata. When connecting Jira, please make sure there’s no required field that Elementary doesn’t provide.

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Creating Jira issues from incidents

When an incident is created, you can create a Jira issue from the incident page by simply clicking on “Create Jira Ticket”. The ticket will automatically be created in Jira, in the team you chose upon connecting Jira. After the ticket is created you can see the Jira issue link in the incident page. The ticket will also contain a link to the incident in Elementary.
Note: Elementary will not update the ticket in Jira when the incident is resolved or changed in any way